Return and Refund Policy
Your satisfaction is 100% guaranteed.
If within 30 days from the date of purchase you are not fully satisfied with your merchandise, first contact us to obtain return authorization, then, send the item back in original condition, postage pre-paid for a refund of the purchase price less shipping charges paid on the original order.
It is important to know that any fees, import tax or customs/broker handling charges incurred by us for returned products will be deducted from the original product purchase price.
All returned merchandise must be in the original packaging, un-used, with accessories intact. We are not responsible for shipping costs or damage on returned items. Products to be returned should be packed carefully and shipped in appropriate protective packaging. Subsequently, we will provide a refund or exchange after receiving the item.
Order Processing & Shipping
Your order will be shipped within 2 business days from date of receipt of payment. You will receive an email confirmation detailing items ordered, and ship to address. Once your order has been shipped, you will be sent a shipment notification email.
On-line ordering is safe and payments are processed directly by PayPal (an Ebay company), from Visa, MasterCard, American Express, Discover, or PayPal accounts. For further information on PayPal, please visit www.paypal.com.
NoPlastic.ca does not receive your credit card information.
For placing orders, which are destined for the U.S.A., please use the USD. $ add to cart buttons. For order shipping within Canada, please us the CAD $ add to cart buttons.
U.S. customers do not pay any taxes. Canadian customers need to pay taxes on the item cost and shipping charges.
Orders shipping to the U.S.A. – delivery period: 5 to 10 business days – via Canada Post or UPS.
Orders shipping to the Canada – delivery period: 2 to 7 business days – via Canada Post, Purolator, or UPS.
Free shipping for order amounts of $250 and above.
Order amount is the amount prior to the addition of shipping charges and applicable taxes.
For expedited shipping service, please contact us at 1(877) 448-4498.
Phone & Mail Orders
To place your order by phone, please contact us at (416) 845-4910 / 1 (877) 448-4498.
Should you wish to submit your order from by email, please follow this link to our order form, which can be sent to us by email. Subsequently, either call us with your credit card information, or mail us your check or money order payable to NoPlastic.ca. Please note that we will gladly ship your order once your check has cleared.
We take great care to describe our products as accurately and honestly as possible, ensuring satisfaction when ordering. As mistakes can happen, we reserve the right to correct any errors or omissions at any time. We apologize for any inconvenience this may cause.
It is our goal to re-use packaging products and use recyclable material to the extent possible. We have established relationships with a few local businesses, who provide us with their used plastic bubble wrap and sometimes boxes. It is better to re-use the plastic bubble wrap (used by others), before sending it to the landfills after just one use.
NaturalAtHome.com recognizes that your privacy is important to you and we are committed to maintaining and using your information responsibly.
We only collect the information that you enter at time of order placement except for your credit card information that is at no time known to us since this is information is only made available to PayPal (an eBay company), which is our credit card payment processor.
By providing personal information through this Website you explicitly agree to our collection and use of all such information as described below. You agree that we may use the personal information you provide to respond to your inquiries, process orders, contact you regarding customer service, let you know about products or services which may be of interest to you. If you no longer wish to receive email communications from us regarding our special offers, products, and/or newsletters, you may choose to stop receiving these emails at any time. Information on how to opt out of receiving marketing email is provided in every email, or you may email us at firstname.lastname@example.org. If you opt out of receiving marketing email, we will continue to send you emails regarding order confirmation and shipment notification when you place an order with us.
WE DO NOT SHARE YOUR INFORMATION.